Support
How can we help?
Contact us
Questions, bug reports, account or data requests: email us and we'll reply, usually within two business days.
support@byfmobileapp.comJonathan Stump · See also our Privacy Policy and Terms of Service.
Frequently asked questions
Is BYF gambling?
No. BYF uses virtual coins only. Coins are free, have no cash value, and can't be withdrawn, transferred for money, or redeemed for prizes. There is no way to win real money in BYF.
How are bets settled?
When the result is in, members of the group vote on which side won. Once one side gets 3 votes and nobody has voted the other way, the bet settles automatically and coins are paid out. If the vote is split, the group's commissioner makes the final call, and they can also void a bet to refund everyone. If nobody takes the other side before a bet expires, it's cancelled and your coins are returned.
Can I buy coins?
The iOS app may offer optional in-app purchases of extra virtual coins or group upgrades. Purchased coins are still virtual: they have no cash value and can't be cashed out.
When is BYF launching?
Target launch on iOS: Early 2027. Join the waitlist on the home page and we'll email you once when it's live.
What is the web demo?
The demo is a full web version of the app connected to a sandbox. Data in the demo may be reset at any time and purchases are disabled.
How do I delete my account?
In the app, go to Profile → Account → Delete account. You can also email us and we'll delete it for you.
How do I contact support?
Email us at the address below and we'll get back to you, usually within two business days.